To add: they would often handle lots of people on chat in at once. I even have workmates back then who type with their index fingers only and would even struggle looking for the letter that they are searching for. Others are even managers or supervisors yet their grammar really sucks.Ī vast majority of Filipinos working as call centers or chat support are often common folks who are not that exposed to tech or being exposed more to English media. But I have seen a lot of my workmates who commit lots of grammatical errors and typos even though many of them have been working in the industry for more than a year or two. Source: I am a Filipino who used to work as a call center representative, not through chat support. Filipinos often love to use shortcuts (but not acronyms or abbreviations). Most Filipinos don't know when to put commas, periods, and often prefer to use "u".
SPEAK TO AMAZON AGENT HOW TO
Even if I wanted to say "It's not my fault they don't know how to do their job", I can't because at the end of the day, they are still my colleagues and it's unprofessional. Because of those previous people, not only do I have to process the refund but I have to handle the customer's frustration as well. But the resolution to their problem is simple, a refund, which is what they asked for in the first place. For example, I'd receive a customer that is frustrated because the previous people they have spoken with couldn't even understand the issue let alone to solve it. Upset about this because it's agents like them tarnish our reputation and make us even harder to do our job.
We got little training as well, but we are still able to do our job properly. I work for CS and I'm not even from US or Uk, handles multiple chats, and sure I get typos every now and then but to use shortcuts and have consistent typos is a big no-no. For example, I'd receive a customer that is frustrated because the previous people they have spoken with couldn't even understand the issue and goe to solve it.
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